Cancellation by Customer:
Cancellations Made More Than 30 Days Before Departure:
Full refund minus a 10% service fee.
Cancellations Made 15-30 Days Before Departure:
50% refund of the total booking amount.
Cancellations Made Less Than 15 Days Before Departure:
No refund provided.
Cancellation by Agency:
In the unlikely event that we cancel the trip, customers will receive a full refund.
Non-Refundable Services:
Certain services, such as flight tickets and special permits, may be non-refundable. These will be clearly marked at the time of booking.
Process:
To request a refund, please contact our customer service team with your booking details.
Refunds will be processed within 14 business days of receiving the request.
Note: Refund policies may vary for group bookings and special promotions. Please refer to the specific terms and conditions provided at the time of booking.